01 / Profile
About
How I got to wanting IT support and Linux administration - and what I carry from my current job into that role.
Self-taught in programming, with a DevOps and systems focus. Target role: helpdesk, IT support or junior Linux administration - where system precision meets working with people.
02 / Path
01
Self-taught
I taught myself programming: HTML, CSS, JavaScript, TypeScript, plus React and Next.js. I ship real work - sites that are live in production - not only tutorial exercises.
02
Systems and observability
In parallel I am building skill in Linux, Bash/Shell, Grafana, the ELK stack (Elasticsearch, Logstash, Kibana) and Prometheus. I care about how systems run, where they fail, and how that shows up in logs and metrics - and the different ways to get them running again.
03
RHCSA - in progress
I am actively preparing for the Red Hat Certified System Administrator exam. This is not completed certification - it is the next step I am working through now.
03 / Current role
What I carry from Mercator
Mercator · Retail salesperson
I currently work at Mercator as a salesperson. That is not a footnote next to a technical CV - it is daily practice in communication, responsibility and working under pressure, which transfers directly into helpdesk and user support.
Direct communication
I speak with customers every day: questions, complaints, clear explanations. Helpdesk work asks for the same - calm, understandable, and followed through.
Work under pressure
Till, queue, high tempo. I keep a clear head and do not pass the stress on to the person in front of me.
Teamwork
A shift only works if we rely on each other. The same is true for IT support on a rota or on call.
Responsibility and precision
Handling cash and the till requires reliability and attention to detail. Mistakes show. The same is true for system changes and incident notes.
Working with people
Positive energy and ease with people. A user in trouble needs someone who can listen and explain - not only a command in the terminal.